(VALID FOR THE HOTELL OPERATIONS IN AUSTRIA)

1. General Information

The protection of your personal data is of particular concern to us. We therefore process your data exclusively based on the legal provisions (GDPR, Austrian Data Protection Act, TKG 2003). This privacy policy informs you about the key aspects of data processing within our hotel operations.
 

2. Data Controller

Hotel VIER Studios & Restaurant
Florian Schranz 
Runhof 108, 6444 Längenfeld, Austria
Phone: +43 5253 94100
Email: office@vier-studios.at
 

3. Categories of Data Processed

We process the following personal data of our guests:
•    First and last name
•    Address
•    Contact information (email, phone number)
•    Date of birth
•    Nationality
•    ID details (according to registration law)
•    Booking data (arrival & departure date, room category)
•    Payment information
•    Special requests, allergies, dietary preferences (optional, with explicit consent)
 

4. Purposes of Data Processing

Data processing is carried out for the following purposes:
•    Processing of bookings and stays
•    Fulfillment of legal registration obligations
•    Invoicing and payment processing
•    Customer service & communication
•    Direct marketing (e.g., newsletter – only with consent)
•    Management using certified hotel software & PMS systems (AIDA, Vioma)
 

5. Legal Basis for Processing

•    Art 6 (1)(b) GDPR (contract performance)
•    Art 6 (1)(c) GDPR (legal obligation)
•    Art 6 (1)(a) GDPR (consent – e.g., for newsletters or health data)
•    Art 6 (1)(f) GDPR (legitimate interest – e.g., IT security, direct marketing to existing customers)
 

6. Disclosure to Third Parties

Your data is only disclosed if legally permissible or with your consent. Typical recipients:
•    Tax advisors, legal representatives
•    Payment service providers, banks
•    IT service providers & hotel software vendors
•    Authorities (e.g., registration office, tax office)
 

7. Data Retention

Your personal data will only be stored for as long as necessary for the purposes or as required by law:
•    Registration data: 7 years (under the Austrian Federal Fiscal Code - BAO)
•    Booking documents: 7 years (invoices, receipts)
•    Marketing data: Until consent is withdrawn or the legal retention period expires
 

8. Your Rights

You have the following rights at any time:
•    Right to access (Art 15 GDPR)
•    Right to rectification (Art 16 GDPR)
•    Right to erasure (Art 17 GDPR)
•    Right to restriction of processing (Art 18 GDPR)
•    Right to data portability (Art 20 GDPR)
•    Right to object to certain processing (Art 21 GDPR)
•    Right to withdraw consent at any time with future effect
Please contact: office@vier-studios.at
 

9. Right to Lodge a Complaint

If you believe that the processing of your data violates data protection law, you have the right to file a complaint with the competent supervisory authority:
Austrian Data Protection Authority
Barichgasse 40–42, 1030 Vienna
 

10. Cookies & Web Analytics (Website)

(Only if applicable – adjust as needed)
Our website uses cookies. Some are essential, others help us improve the website. Use of cookies takes place only with your consent. Details can be found in our cookie policy.
 

11. Newsletter & Direct Marketing

If you subscribe to our newsletter, we use your data exclusively for sending it. You may unsubscribe at any time via the link in the newsletter or by contacting us at: office@vier-studios.at
 

12. Contact Form

If you contact us via form on the website or via email, the data you provide will be stored for the purpose of processing your request. This data will not be passed on without your consent.
 

13. Job Applications

If you submit a job application to us (e.g., by email or contact form), your personal data will be processed for the purpose of handling the application process. This includes:
•    Name, contact details
•    Resume, certificates, references
•    Other information you voluntarily provide
Your data will be processed exclusively internally by authorized personnel. It will not be shared with third parties.
Retention Period:
Your application documents will be deleted after the application process has ended, unless you have explicitly consented to longer retention (e.g., for inclusion in a candidate pool).